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Needed: Conflict resolution mediators

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WS Member Warmshowers Administrator's picture
Needed: Conflict resolution mediators

As the primary conflict resolver, I used to only get one or two complaints a year, but have had at least 3-4 relatively painful ones this year already. One was quite involved and painful, but Kevin O'Leary handled it.

In order for me not to burn up, we need to have another person or two step up. Candidates should be WS members of relatively longstanding, who have hosted and stayed as guests. Experience with other organizations like Couchsurfing is a plus. Gentleness and understanding the WS policies is necessary of course.

Most conflicts are simple and need communication. Some are serious, and very occasionally we delete a member account (has happened maybe 3 times in our history?)

Anyway, we need help on this.